- Suggest feedback
-
Preguntes
Negative Points?
I have a question about points...
From what I understand you can get into negative points if you only download subtitles, if I understand it correctly registered users who only download subtitles (like most users are) will quickly end up way deep in negative points to the point there is no reason to even pay for points because you'll lose a lot of money only to get out of negative points.
Does it really work that way?
I don't think that's good design I think it's better to just cap it at 0 points.
Answer
Thank you for your concern. Sublight points are designed in such way that is more "user friendly". Let me demonstrate this with simple example. If user has -2000 negative points and decides to purchase 100 points, user will have effectively 100 points available (for max 1 year)!
If user consumes all 100 points within a year from purchase then old negative points are returned (in this case -2000 points). If user does not consume all 100 points within a year, remaining positive points are automatically deactivated and old negative points are returned (in this case -2000 points).
To sumarize: if you have a lot of negative points and then you purchase some positive points, negative points will be temporary ignored. When you consume all positive points or after one year (whatever comes first), old negative points are activated again.
If you have more questions you are free to ask.
Kind regards,
Sublight admin
Thank you for your concern. Sublight points are designed in such way that is more "user friendly". Let me demonstrate this with simple example. If user has -2000 negative points and decides to purchase 100 points, user will have effectively 100 points available (for max 1 year)!
If user consumes all 100 points within a year from purchase then old negative points are returned (in this case -2000 points). If user does not consume all 100 points within a year, remaining positive points are automatically deactivated and old negative points are returned (in this case -2000 points).
To sumarize: if you have a lot of negative points and then you purchase some positive points, negative points will be temporary ignored. When you consume all positive points or after one year (whatever comes first), old negative points are activated again.
If you have more questions you are free to ask.
Kind regards,
Sublight admin
Alright so buying positive points will ignore your negative points.
It seems you can also get points for subtitle contributions, do there act like points you bought and ignore negative points also? or do they add to your negative points?
Thank you for your fast answer.
Customer support service by UserEcho
Thank you for your concern. Sublight points are designed in such way that is more "user friendly". Let me demonstrate this with simple example. If user has -2000 negative points and decides to purchase 100 points, user will have effectively 100 points available (for max 1 year)!
If user consumes all 100 points within a year from purchase then old negative points are returned (in this case -2000 points). If user does not consume all 100 points within a year, remaining positive points are automatically deactivated and old negative points are returned (in this case -2000 points).
To sumarize: if you have a lot of negative points and then you purchase some positive points, negative points will be temporary ignored. When you consume all positive points or after one year (whatever comes first), old negative points are activated again.
If you have more questions you are free to ask.
Kind regards,
Sublight admin